Terms & Conditions

Cornwall Sports and Holistics

You agree to the following Terms and Conditions.

Cancellation policy.

A booking is deemed confirmed when the client and therapist have agreed  a date, time, duration and location for a treatment and payment for the treatment is expected to be paid.

The client and the therapist have the right to cancel any treatment by giving 24 hours notice by e-mail or by phone. Treatments cancelled within this period will not be charged for.
Payment cannot be refunded if less than 24 hours notice is given. In exceptional circumstances 50% may be refunded.

Prices
Prices on this site are for information only and may not be accurate. Your treatment price will be agreed by email.

All treatments must be paid for in advance.
Payments are accepted in cash only.


Treatment
All clients must complete a consultation form prior to treatment.
GP/Consultant permission may be required before treatments can be provided

Treatment may be cancelled if the client demonstrates any behaviour that is interpreted as, but not limited to, aggressive, sexual or otherwise inappropriate as defined by the therapist.

Clients under the age of 18 must be accompanied by a Parent or Guardian or other recognised responsible adult approved by the Parent or Guardian.


Complaints
In the event  of any issues that a client wishes to register a complaint all enquires should be emailed to info@csah.co.uk

Sally Poynton is a member of, and insured through, the Federation of Holistic Therapists (FHT).